Refund Policy

Refund Policy – Easy Home Drop

At Easy Home Drop, we aim to ensure customer satisfaction while maintaining fair and transparent policies. To be eligible for a refund, the following conditions must be strictly met:

Eligibility Conditions (All Must Apply)

  • The refund request must be initiated within 7 calendar days from the date of delivery (unless otherwise stated for specific products).
  • The item must be unused, uninstalled, and in original condition, with no signs of wear, damage, or tampering.
  • The product must be returned in its original packaging, including all accessories, manuals, warranty cards, and promotional items (if applicable).
  • A valid proof of purchase (order number, receipt, or invoice) must be provided.
  • The item must not fall under non-refundable categories (see below).
  • The customer must provide clear photo or video evidence in case of defective, damaged, or incorrect items.
  • The product must not have been subject to misuse, improper installation, voltage issues, or unauthorized repair attempts.
  • Return shipping must be completed using a trackable method, and the tracking details must be shared with us.

Non-Refundable Situations

Refunds will not be approved under the following conditions:

  • Change of mind after the product has been opened or used.
  • Minor variations in color, design, or specifications that do not affect functionality.
  • Damage caused by customer mishandling, improper installation, or external factors (e.g., water damage, power surges).
  • Products purchased under clearance sales, discounts, or promotional offers (unless defective).
  • Missing original packaging or accessories.
  • Failure to provide sufficient proof of defect or issue.
  • Requests made after the specified refund period.

Inspection & Approval Process

  • All returned items are subject to a mandatory inspection upon receipt.
  • Easy Home Drop reserves the sole discretion to determine eligibility based on product condition and evidence provided.
  • If the product does not meet the criteria, it may be returned to the customer at their expense without refund.

Refund Method & Deductions

  • Approved refunds will be processed to the original payment method within 7–14 business days after inspection.
  • Shipping costs, payment processing fees, and handling charges may be non-refundable.
  • A restocking fee (up to 20%) may be applied depending on product condition and category.
  • Currency conversion differences and bank fees (for international orders) are not covered.

International Compliance Note

This policy is designed in consideration of general consumer protection principles such as:

  • EU Consumer Rights Directive (14-day withdrawal right, applied selectively and not universally enforced outside the EU)
  • UN Guidelines for Consumer Protection

However, Easy Home Drop operates under its own commercial policy, and local laws may override certain terms where legally required.